TERMS & CONDITIONS

Summary

These Terms and Conditions govern the use of the Betaroo.co platform operated by Betaroo Pty Ltd (ABN 39 690 501 467, ACN 690 501 467). By registering or using Betaroo.co, you agree to be bound by these terms. Betaroo.co is licensed by the Victorian Gambling and Casino Control Commission (VGCCC), under License: VIC-BM-2022-0876. The platform offers sports betting, racing wagering and showdown products to eligible customers in Australia.

Definitions

• "Account" means a registered Betaroo.co customer account.
• "Betting Account" means the primary wagering account held by a customer.
• "Betting Account Wallet" means the wallet associated with the Betting Account used for sports and racing wagering.
• "Showdown Account" means the portion of a customer's account used for showdown contest entries.
• "Showdown Account Wallet" means the wallet associated with the Showdown Account.
• "Customer" means any person who has registered an account with Betaroo.co.
• "Event" means any sporting event, race or contest on which Betaroo.co offers wagering markets.
• "Market" means a specific wagering opportunity offered by Betaroo.co on an Event.
• "Operator" means Betaroo Pty Ltd (ABN 39 690 501 467).
• "Platform" means the Betaroo.co website, mobile site and any associated applications.
• "Regulator" means the Victorian Gambling and Casino Control Commission (VGCCC).
• "Settlement" means the process by which Betaroo.co determines the outcome of a wager and credits or debits the customer's account accordingly.
• "Wager" or "Bet" means any amount staked by a customer on an Event or Market offered by Betaroo.co.

General

• 3.1 These Terms and Conditions constitute a binding agreement between Betaroo.co (operated by Betaroo Pty Ltd) and the Customer.
• 3.2 Betaroo.co reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to customers via email or notification on the Platform.
• 3.3 It is the Customer's responsibility to review these Terms and Conditions regularly. Continued use of the Platform after changes have been published constitutes acceptance of the revised terms.
• 3.4 These Terms and Conditions are governed by the laws of Victoria, Australia. Any dispute arising from or in connection with these terms shall be subject to the jurisdiction of the courts of Victoria.
• 3.5 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• 3.6 Betaroo.co's failure to enforce any provision shall not constitute a waiver of that provision or the right to enforce it at a later time.
• 3.7 These Terms and Conditions, together with the Privacy Policy and any applicable Promotion Terms, constitute the entire agreement between Betaroo.co and the Customer.

Authorisation to Access and Use Our Betting Platforms

• 4.1 To open an account with Betaroo.co, a person must: (a) be at least 18 years of age; (b) be a resident of Australia; (c) not be a self-excluded person under BetStop or any applicable exclusion register; (d) not be a prohibited person under any applicable gambling legislation; (e) provide accurate and truthful personal information.
• 4.2 Each customer is permitted to hold only one account. Betaroo.co reserves the right to close duplicate accounts and void any wagers placed through them.
• 4.3 Customers must not allow any other person to access or use their account. Customers are responsible for maintaining the confidentiality of their login credentials.
• 4.4 Betaroo.co reserves the right to refuse or close any account at its discretion, including where it suspects fraudulent activity, breach of terms, or regulatory non-compliance.
• 4.5 Betaroo.co may restrict access to the Platform for maintenance, regulatory compliance or any other reason without prior notice.

Account Verification

• 5.1 Betaroo.co is required to verify the identity of all customers in accordance with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation.
• 5.2 Customers must provide valid identification documents as requested, which may include: (a) a current government-issued photo identification document; (b) proof of residential address; (c) proof of ownership of any payment method used.
• 5.3 Betaroo.co may use third-party identity verification services to confirm customer identity.
• 5.4 Until identity verification is satisfactorily completed, Betaroo.co may restrict account functionality, including the ability to deposit, wager or withdraw funds.
• 5.5 Betaroo.co reserves the right to request additional documentation at any time to maintain compliance with regulatory obligations.

Account Deposits and Withdrawals

• 6.1 Deposits may be made using approved payment methods as displayed on the Platform. Only debit cards are accepted; credit cards are not accepted for wagering in Australia.
• 6.2 Betaroo.co does not charge fees for deposits or withdrawals. Third-party payment providers may apply their own fees.
• 6.3 Minimum and maximum deposit and withdrawal amounts may apply and are displayed on the Platform.
• 6.4 Withdrawals will be processed to the same payment method used for deposits where possible. Betaroo.co may require alternative withdrawal methods in certain circumstances.
• 6.5 Processing times for withdrawals vary depending on the payment method and may take up to five business days.
• 6.6 Betaroo.co reserves the right to conduct additional verification checks before processing any withdrawal.
• 6.7 Funds held in a Customer's Betting Account Wallet and Showdown Account Wallet are segregated for the respective product types.

Restricted Jurisdictions

• 7.1 Betaroo.co services are available only to persons located within Australia at the time of placing a wager.
• 7.2 Customers must not access or use the Platform from any jurisdiction where online wagering is prohibited or restricted by law.
• 7.3 Betaroo.co reserves the right to void wagers placed from restricted jurisdictions and to close accounts where a customer is found to be in breach of this section.

Fraud

• 8.1 Betaroo.co takes a zero-tolerance approach to fraud, collusion, match-fixing and any form of dishonest conduct.
• 8.2 Betaroo.co reserves the right to void any wager, suspend or close any account, and withhold any funds where it reasonably suspects fraudulent or dishonest activity.
• 8.3 Fraudulent activity includes but is not limited to: (a) use of stolen payment methods; (b) identity fraud; (c) collusion between customers; (d) use of automated software or bots; (e) exploitation of technical errors or pricing mistakes; (f) match-fixing or insider information abuse.
• 8.4 Betaroo.co may report suspected fraud to relevant law enforcement agencies and regulatory bodies, including the Victorian Gambling and Casino Control Commission (VGCCC), and relevant integrity bodies.

Disputes

• 9.1 Customers who wish to dispute a wagering outcome or any other aspect of Betaroo.co's service should contact Betaroo.co via the Contact Us page.
• 9.2 Betaroo.co will endeavour to resolve disputes within a reasonable timeframe.
• 9.3 If a Customer is not satisfied with Betaroo.co's resolution, the Customer may escalate the complaint to the Victorian Gambling and Casino Control Commission (VGCCC).
• 9.4 Betaroo.co's decision on the settlement of wagers is final, subject to any regulatory intervention.

Our Reserved Rights

• 10.1 Betaroo.co reserves the right to: (a) refuse, limit, cancel or void any wager at its discretion; (b) suspend or terminate any account; (c) withhold funds pending investigation; (d) amend odds, markets or products at any time; (e) correct obvious errors in pricing or settlement.
• 10.2 Betaroo.co shall not be liable for any loss or damage arising from the exercise of its reserved rights, except to the extent required by law.

Assignment

• 11.1 Betaroo.co may assign or transfer its rights and obligations under these Terms and Conditions to any third party without the Customer's prior consent, provided the assignee agrees to be bound by these terms.
• 11.2 Customers may not assign or transfer their account or any rights under these Terms and Conditions.

Responsible Gambling

• 12.1 Betaroo.co is committed to providing a safe and responsible wagering environment.
• 12.2 Betaroo.co provides the following responsible gambling tools: (a) Deposit Limits - customers can set daily, weekly or monthly deposit limits; (b) Take a Break - customers can temporarily suspend their account; (c) Self-Exclusion - customers can self-exclude for a defined period; (d) BetStop - Australia's National Self-Exclusion Register.
• 12.3 Customers who are concerned about their gambling behaviour are encouraged to visit the Responsible Gambling page or contact Gambling Help Online (1800 858 858).
• 12.4 Betaroo.co complies with all applicable responsible gambling obligations under Victorian legislation and regulatory requirements.

Collection of Personal Information

• 13.1 Betaroo.co collects personal information as necessary for the provision of wagering services, identity verification, regulatory compliance and customer communications.
• 13.2 The collection, use and disclosure of personal information is governed by the Privacy Policy.
• 13.3 Customers consent to the collection and use of their personal information by registering an account.

Intellectual Property Rights

• 14.1 All content on the Platform, including but not limited to text, graphics, logos, software and data, is the property of Betaroo Pty Ltd or its licensors.
• 14.2 Customers may not reproduce, distribute, modify or create derivative works from any Platform content without prior written consent.
• 14.3 The Betaroo.co name, logo and associated branding are trademarks of Betaroo Pty Ltd.

Third Party Associations

• 15.1 The Platform may contain links to third-party websites or services. Betaroo.co is not responsible for the content, accuracy or practices of any third-party site.
• 15.2 Betaroo.co may engage third-party service providers for payment processing, identity verification, data analytics and other operational functions.
• 15.3 The inclusion of third-party links or services does not imply endorsement by Betaroo.co.

IT Failures

• 16.1 Betaroo.co shall not be liable for any loss or damage caused by: (a) system failures, outages or interruptions; (b) internet connectivity issues; (c) errors in data transmission; (d) hardware or software malfunctions affecting the Platform.
• 16.2 In the event of a system failure during the placement or settlement of a wager, Betaroo.co will use reasonable endeavours to restore the wager or correct the outcome.
• 16.3 Betaroo.co does not guarantee uninterrupted or error-free access to the Platform.

Australian Consumer Law

• 17.1 Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted or modified by agreement.
• 17.2 To the extent permitted by law, Betaroo.co's liability for breach of any implied condition or warranty is limited to the re-supply of the relevant service or a refund of amounts paid.

Customer Responsibilities

• 18.1 Customers are responsible for: (a) ensuring the accuracy of their account information; (b) complying with all applicable laws; (c) maintaining the security of their login credentials; (d) reviewing and understanding these Terms and Conditions; (e) wagering within their financial means.
• 18.2 Customers must not use the Platform for any unlawful purpose or in any manner that could damage, disable or impair the Platform.

Funds Protection and Segregation

• 19.1 Customer funds are held in segregated accounts separate from Betaroo.co's operational funds.
• 19.2 Betaroo.co maintains adequate financial arrangements to ensure customer funds are protected in accordance with regulatory requirements.
• 19.3 Betting Account Wallet and Showdown Account Wallet funds are tracked separately within each customer's account.

Promotions and Inducements

• 20.1 Betaroo.co may from time to time offer promotions, bonus bets or other inducements subject to specific terms and conditions.
• 20.2 Promotional offers are subject to applicable regulatory requirements and Victorian legislation regarding wagering inducements.
• 20.3 Betaroo.co reserves the right to modify or withdraw any promotional offer at any time.
• 20.4 Specific terms and conditions for each promotion are made available with the relevant offer.

Race Fields and Integrity

• 21.1 Betaroo.co holds all necessary approvals and authorisations to publish and use race field information for wagering purposes.
• 21.2 Betaroo.co cooperates with relevant integrity bodies and racing authorities to maintain the integrity of racing and sporting events.
• 21.3 Customers must not place wagers using insider information or engage in conduct that may compromise the integrity of any event.

Settlement Rules

• 22.1 Betaroo.co settles all wagers in accordance with its Settlement Rules, which are available on the Platform.
• 22.2 Results are determined based on the official result declared by the relevant governing body.
• 22.3 In the event of a dead heat, wagers are settled in accordance with the dead heat rule, whereby the stake is divided by the number of competitors involved.
• 22.4 Betaroo.co reserves the right to correct any settlement errors.

Taxation

• 23.1 Winnings from wagering activities in Australia are generally not subject to income tax for recreational punters.
• 23.2 Betaroo.co complies with all applicable taxation obligations and may be required to report certain transactions to the Australian Taxation Office.
• 23.3 Customers are responsible for their own tax obligations in their jurisdiction of residence.

Privacy and Data Protection

• 24.1 Betaroo.co collects, uses and discloses personal information in accordance with its Privacy Policy and the Privacy Act 1988 (Cth).
• 24.2 Betaroo.co implements appropriate technical and organisational measures to protect personal information from unauthorised access, use or disclosure.
• 24.3 Customers may request access to or correction of their personal information by contacting Betaroo.co's Privacy Officer.
• 24.4 For full details, refer to the Privacy Policy.

Variations and Limitation of Liability

• 25.1 Betaroo.co may vary these Terms and Conditions at any time. Changes take effect upon publication on the Platform.
• 25.2 To the maximum extent permitted by law, Betaroo.co's total liability to a Customer in connection with these Terms and Conditions shall not exceed the balance of the Customer's account at the relevant time.
• 25.3 Betaroo.co shall not be liable for any indirect, incidental, special or consequential loss or damage.
• 25.4 Nothing in these Terms and Conditions limits liability that cannot be excluded under applicable law.