18+ Australians only
Responsible gambling / 01
Gambling is a form of entertainment that always involves the possibility of losing money. Customers should only wager what they can afford to lose.
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There are practical steps customers can take to manage their wagering:
TOOLS / 02
Betaroo.co provides tools to help customers manage how much time and money they spend wagering.
Customers can set limits on how much they deposit during a selected period. Reducing a limit takes effect without unnecessary delay, while increases may be subject to a cooling-off period.
Customers who feel they are wagering too frequently or spending more than intended can temporarily suspend their wagering activity.
Periodic reminders help customers remain aware of how long they have been wagering and whether they wish to continue.
Loss limits help control total losses over a period. Spend limits help control total amounts wagered. Reducing limits takes effect promptly; increases may involve a cooling-off period.
Customers who need a sustained break can self-exclude, restricting access to wagering for a nominated period. Self-exclusion is different from closing an account.
IMPORTANT
During a self-exclusion period, customers cannot place wagers, deposit funds or access their account. Customers must not create a new account or use another person's account.
BETSTOP - National Self-Exclusion Register
BetStop is Australia's National Self-Exclusion Register. It is a free, independent service that allows people to exclude themselves from all licensed Australian wagering service providers.
BetStop - 1800 238 786
Customers may request account closure at any time. Account closure does not automatically carry the same protections as self-exclusion. Customers closing their account should consider whether self-exclusion is more appropriate.
WARNING SIGNS
Gambling can become harmful when it begins to affect finances, relationships, work or wellbeing. Warning signs include:
Consider these questions honestly:
If you answer yes to any of these, consider using responsible wagering tools or contacting Gambling Help Online on 1800 858 858.
ACCOUNT HISTORY
Customers are encouraged to review their wagering activity regularly. Account history provides information on deposits, withdrawals, wagers, wins, losses and overall activity.
Reviewing activity helps customers understand their wagering patterns and assess whether limits remain appropriate. A limit set previously may no longer suit current circumstances.
HISTORY
Deposits, withdrawals, wagers
ACTIVITY
Time spent wagering
SPEND
Wagers, wins, losses
REVIEW
Patterns and limits
OUR RESPONSIBILITIES / 08
Betaroo.co may identify indicators that a customer could be experiencing gambling harm. Where appropriate, this may include providing responsible gambling information, offering available tools or directing customers to support services.
Betaroo.co conducts advertising in accordance with applicable Australian requirements. Promotional material should not target minors, vulnerable people, or present gambling as a guaranteed way to achieve financial success.
Relevant staff receive responsible wagering training covering the identification of gambling harm indicators, customer interaction, available tools and referral to support services.
REGULATION / 09
Complaints, escalation and regulatory information are handled in accordance with Victorian requirements.
Regulator: Victorian Gambling and Casino Control Commission (VGCCC).
Last updated:
Control your spending and access tools to keep your betting in check.
Control your deposit and spending limits with easy-to-use account controls.
Temporarily step away from your account when you need a pause.
Access BetStop and self-exclusion tools for a more secure experience.
Gambling Help Online: 1800 858 858 · Free and confidential support.
Debit cards only
18+ | Bet responsibly.